Customer Relations Representative Job Description (2023)

Customer Relations RepresentativeWork description

Answers phone calls and responds to all customer inquiries including, but not limited to, pricing, billing, complaint documentation, and creating new orders.

Coordinate sales orders with manufacturing, inventory, and service and assembly departments.

Partner with Billing and Underwriting to resolve customer concerns

Answer the 800 education line and return all messages within 24 hours

Participate in weekly communication meetings to ensure that all information provided to our clients is accurate.

Confirm all attendees within 3 weeks of an event and generate confirmation letters 3 weeks prior to class start date

Carry out internal activities associated with product delivery requests from order entry in SAP, through shipping and billing, to customer satisfaction.

Obtain and maintain critical customer and business information across multiple systems

Drive adoption of leading customer service offerings such as vendor-managed inventory, e-commerce, online self-service, and paperless ordering.

Participate in special projects and process improvement teams.

Responsible for trips to the bank and post office when necessary

Maintain a daily inventory of monthly fuel storage stocks.

Help with the budget report the report at risk

You must have a passion for providing excellent customer service and hospitality to every customer, regardless of demeanor, language, and tone.

After the training program, you must demonstrate a solid understanding of all aspects of the Company's structure, operating philosophies, policies and procedures, with a particular focus on the terms and conditions of the Contract of Carriage and the Rewards Program Quick.

All communication channels will be used, including but not limited to phone, email, and social media (writing sample required and skills assessed)

Our innovative and growing company seeks to fill the role of customer relations representative. If you're looking for an exciting place to work, take a look at the qualifications list below.

Customer Relations Representative Responsibilities

• The Customer Relations Representative requires a thorough understanding of managed care systems and the ability to translate these concepts to patients and providers.
• Effective communication skills and the ability to handle difficult calls are just as critical as common sense and decision-making skills.
• Strong interpersonal relationships and team building skills are a requirement for internal and external purposes.
• Experience in a call center environment is essential
• Supporting PH&S-CA values ​​and a proven ability to use team concepts to enhance shared leadership philosophies are critical to the success of this role.
• The Customer Relations Representative is responsible for answering incoming calls from patients, providers, health plans and hospitals and providing accurate information to the caller.
• This position reports to Manager, Patient, Provider, Health Plan Relations and Compliance
• Carry out work activities in accordance with the Mission and Core Values ​​of PH&S-CA, maintaining confidentiality while creating and maintaining a work environment that affirms and promotes respect for human diversity.
• Support the international sales manager and three external national sales representatives
• Monitor the status of sales orders.

Customer Relations Representative Qualifications

• Willing to work voluntary and/or involuntary overtime as needed
• Working knowledge of regulatory compliance related to privacy, anti-money laundering (AML), anti-terrorist financing (ATF), know-your-customer (KYC) requirements, FCAC, Canada Deposit Insurance Corporation (CDIC) and Occupational Health and Safety (OHS) SSI Guidelines/Processes
• Support to the shipping and billing department.
• Take sales calls at night and on weekends.
• Communicate with QTI factory staff at night and on weekends about customer orders.
• Comply with all applicable HSE requirements as specified in the Quality Tubing HSE Roles and Responsibilities Operational Requirements.

Our innovative and growing company is seeking a Customer Relations Representative. To join our growing team, please review the list of responsibilities and qualifications.

Customer Relations Representative Responsibilities

• Evaluates requests for assistance from customers or dealers with Yamaha products
• Performs various administrative tasks or special assignments within the department as required
• Ensure graduate retention through 1-month, 3-month, and 6-month recertification reminder notices
• Handle customer complaints and escalation requests related to clerical errors and equipment change requests and service product orders.
• Accompany customers in solving problems until satisfaction is achieved (measured through satisfaction KPIs)
• Lead all customer relationship activities by example and use your natural ability to influence others toward the desired result.
• Update administrative sales and service documentation (price lists, product definition, key account, choice, ranking table) as needed in collaboration with the North American Brand Manager and North American Service Manager
• Update and publish administrative information for the business.
• Process critical sales orders for equipment, services, and parts
• Monitor and manage unanswered service calls to ensure you maximize your billing each week

Customer Relations Representative Qualifications

• Powersports industry experience preferred
• Other relevant language (European) is preferred
• Create a proper relationship with customers.
• Listen patiently and attentively to customer needs.
• This position may require frequent travel
• Monitor and manage leases, loans and renewals through the equipment inventory portal

Our company is hiring a customer relations representative. To join our growing team, please review the list of responsibilities and qualifications.

Customer Relations Representative Responsibilities

• Facilitate effective communication with customers, sales and field service teams, OEMs, field representatives, and internal functions, engineering, related to completing customer orders and resolving application/delivery issues
• Prepare basic proposals for equipment, services and spare parts using system tools (automatic quotes and calculators)
• Handle a high volume of incoming calls from clients and agencies to help with questions and concerns.
• Make a few outgoing calls for timely follow up where appropriate
• Operate switchboards and direct calls to the appropriate department
• Identify the needs of callers, clarify information, conduct research, and provide solutions and/or alternatives
• Handle calls with diplomacy, empathy and professionalism.
• Build sustainable relationships and engage clients/agents by going above and beyond
• Review and accept customer payments in accordance with policy
• Record call details/resolution in call center database for proper tracking and metrics

Customer Relations Representative Qualifications

• Minimum of two years of relevant and progressive experience in the field of specialization.
• Enterprise Resource Planning Software (SAP/ERP) and Customer Relationship Management System (MSDynamics)
• Promote customer satisfaction by proactively addressing any need they may have in a professional and personal manner.
• To be successful in this role, you must have a passion for providing exceptional customer service by assisting them with their inquiries.
• Meet the qualitative and quantitative individual and team objectives.
• Previous experience in a customer service/support role

Our growing company is seeking experienced candidates for the position of Customer Relations Representative. To join our growing team, please review the list of responsibilities and qualifications.

Customer Relations Representative Responsibilities

• First, build and maintain strong customer relationships by helping graduates with all their needs through excellent customer service via phone and email.
• Approval of Candidates to Take NCCAOM Exams Through a Third-Party Exam Provider
• Assist clients with licensing verifications through state medical/acupuncture boards
• Development of the process map
• Generate customer order reports to proactively ship orders
• Manage OEM customer accounts, including daily shipment entries, shipment order creation, and coordination with JCI production control team.
• Be available for weekend work, including in the office and work from home on assigned weekends, home Wi-Fi required, be available to cover other shifts as needed
• Process change orders, credits, and product return authorizations
• Manage special orders from original equipment customers
• Coordinate shipments of batteries between companies

Customer Relations Representative Qualifications

• Must have solid customer relationship experience.
• Internal troubleshooting
• Knowledge of delivery and payment conditions.
• Must have a professional manner on the phone with the ability to maintain composure
• Experience with customer relationship related programs including TLC, ARD, Cirrus and RefundPro preferred
• Experience using Preferred Skin

Our growing company is looking for a Customer Relations Representative. Thanks in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.

Customer Relations Representative Responsibilities

• All other roles assigned by the Customer Service Manager
• Develop strong relationships with all customer contacts and facilities.
• Accept, build, and schedule all customer shipments, including all pertinent information and documentation.
• Manage the daily upload framework and take responsibility for ensuring uploads are handled correctly
• Build and maintain respectful relationships with the transportation department.
• Ensure shipments are tracked and updated in a timely manner
• Identify and communicate (potential) problems to the appropriate parties and provide solutions
• Update and resolve incidents regularly
• Understand commitments, policies, contracted rates, ancillary schedules, fuel schedules, supplier contracts, KPIs, and challenges for each account
• Act as a liaison between credit bureaus (or other providers) and consumers

Customer Relations Representative Qualifications

• Experience using Microsoft Office is preferred
• General familiarity with the file.
• Knowledge of the composition of various types of correspondence.
• 2+ years of proven performance experience in a purpose driven and preferred customer centric environment
• Positive and supportive attitude with professional demeanor applied to all tasks.
• The ability to communicate and work in an organized manner with multiple departments and computer systems, Microsoft Outlook and Excel experience preferred